Terms and Conditions

By making a purchase online, in-person or by telephone from Elite Home Store, you agree to be bound by the below Terms and Conditions.
Warranty Information
We offer extended warranties on most of our products that provide additional coverage which includes all parts and labour for a pre-determined amount of time.
We offer the option to purchase an additional 2 years or 4 years at competitive prices to give you peace of mind for your new purchase.
Extended warranty plans are provided by a third-party vendor.
All manufacturers supply a warranty card inside the box that will be honoured at any authorized service depot.
All manufacturer warranties cover home and personal use only. Warranties do not cover products used in professional, business or commercial environments.
Legal Warranty for Québec Residents ONLY
The Consumer Protection Act gives you a warranty on all goods purchased from Elite Home Store subject to normal use and care for a reasonable length of time.
The goods must be usable:
  • For the purposes for which they are ordinarily used (section 37 of the Consumer Protection Act); and
  • In normal use for a reasonable length of time, which may vary per the price paid, the terms of the contract and the conditions of use (section 38 of the Consumer Protection Act).
For additional information on the legal warranty, visit www.opc.gouv.qc.ca or call 1-888-672-2556.
Damages
We do our best when delivering products to minimize damages.
There are times that a unit may arrive damaged. It is very important to inspect the item upon delivery. If you notice any dents or punctures on the package please refuse the delivery or make note of it on the bill of lading. If the unit was accepted and signed for and concealed damage is found, the damage must be reported within 48 hours of receipt. If damage is found, call or email Customer Care at 905-605-8866 or info@elitehomestore.ca as soon as possible.
If the item is refused on delivery due to damage, we will take every possible step to get you a new unit as soon as possible. If the item is deemed non-repairable by an authorized technician, we will send a replacement unit and pick up the damaged unit. It may take up to 10 days for a service appointment.
Errors/Misprints
Prices and availability are subject to change without notice.
Errors will be corrected where discovered. Elite Home Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including orders that have been submitted but not delivered (regardless of whether a partial payment has been collected).
If you have already been charged for the purchase and your order is cancelled due to an error, Elite Home Store will issue a credit in the amount of the charge to the same payment method as originally used (where possible). Individual bank policies will dictate when this amount is credited to your account.
While Elite Home Store takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

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